Help & Support

Find answers to common questions or get in touch with our support team.

Avg. Response Time

Under 24 hours

Satisfaction Rate

98% satisfied

Support Channels

Email & Ticket System

Frequently Asked Questions

Quick answers to the most common questions about Anaar

Getting Started

Payments & Billing

Top-Ups & Delivery

Account Management

Refunds & Cancellations

Referral Program

Submit a Ticket

Can't find what you're looking for? Send us a message.

Quick Help

Email Us

support@anaar.com

Chat with us on WhatsApp

Instagram

@anaar.app

System Status

All Systems Operational

Help & Support

Getting Started

How do I create an account on Anaar?

How do I send a mobile top-up?

What countries and carriers are supported?

Is there a minimum or maximum top-up amount?

Do I need an account to send a top-up?

How long does it take for the top-up to be delivered?

Payments & Billing

What payment methods do you accept?

Is my payment information secure?

What currency are payments charged in?

Will I be charged any additional fees?

My payment was declined. What should I do?

Can I get an invoice or receipt?

Top-Ups & Delivery

How do I know the top-up was delivered?

The top-up was not received. What should I do?

Can I send a top-up to a prepaid number only?

Can I schedule a top-up for later?

What happens if I entered the wrong phone number?

Can I top up my own phone number?

Account Management

How do I reset my password?

How do I update my profile information?

How do I enable two-factor authentication (2FA)?

How do I delete my account?

Can I change my email address?

Refunds & Cancellations

Can I cancel a top-up after it has been sent?

How do I request a refund?

How long do refunds take to process?

What is your refund policy?

I was charged but the top-up was not delivered. What now?

Referral Program

How does the referral program work?

Where do I find my referral code?

How much do I earn from referrals?

Is there a limit on how many people I can refer?

When do I receive my referral credits?